Water damage guides for Dallas and nearby cities

Water Damage Dallas Pros covers the City of Dallas and eight surrounding cities in the Dallas-Fort Worth area. Each city page is written for homeowners there and links to the official local sources we used.

• Carrollton: who supplies water and sewer service in Carrollton, where building permits for repairs are issued, local flood and housing factors, and how to check a contractor before work starts.
• Frisco: who supplies water and sewer service in Frisco, where building permits for repairs are issued, local flood and housing factors, and how to check a contractor before work starts.
• Garland: who supplies water and sewer service in Garland, where building permits for repairs are issued, local flood and housing factors, and how to check a contractor before work starts.
• Irving: who supplies water and sewer service in Irving, where building permits for repairs are issued, local flood and housing factors, and how to check a contractor before work starts.
• McKinney: who supplies water and sewer service in McKinney, where building permits for repairs are issued, local flood and housing factors, and how to check a contractor before work starts.
• Mesquite: who supplies water and sewer service in Mesquite, where building permits for repairs are issued, local flood and housing factors, and how to check a contractor before work starts.
• Plano: who supplies water and sewer service in Plano, where building permits for repairs are issued, local flood and housing factors, and how to check a contractor before work starts.
• Richardson: who supplies water and sewer service in Richardson, where building permits for repairs are issued, local flood and housing factors, and how to check a contractor before work starts.

If your city is not listed, the general guides still apply: the services overview, the emergency checklist and the homeowner resources are written for the whole area.

Three things change at the city line: who you call about a water or sewer main, who issues repair permits, and how flood risk is mapped and managed.

• Water and sewer emergencies. Inside Dallas, Dallas Water Utilities handles water main breaks, meter leaks, fire hydrant leaks, clogged or overflowing wastewater mains and emergency water turn-off through 311, and from outside city limits at 214-670-3111. Suburbs run or contract their own utilities, so the number on your water bill is the one to use.
• Permits. The City of Dallas says a residential permit allows construction, renovation or major repairs on your home. Each suburb has its own building department and rules, which the city pages link to.
• Flood risk. The City of Dallas floodplain management page explains how to check whether a property is in a FEMA flood zone, and that those checks give only an estimate. Suburbs manage their own floodplains and drainage.

State law does not change from city to city. Wherever you live in Texas:

• Mold work is licensed by the Texas Department of Licensing and Regulation under Occupations Code Chapter 1958 and 16 TAC Chapter 78. Search mold companies and individuals in the TDLR license search. See our mold remediation page for how a licensed job works.
• Plumbing is licensed by the Texas State Board of Plumbing Examiners, with a public license search.
• Water damage restoration itself has no state license in Texas. Restorers often refer to the voluntary ANSI/IICRC S500 industry standard, which we explain on the restoration page.
• Insurance rules are set statewide. The Texas Department of Insurance says insurers generally have 15 business days to acknowledge a claim and must pay within five business days after agreeing to pay. See our insurance claim guide.

1. Match the license to the job. TDLR for mold assessment and remediation, TSBPE for plumbing. Restoration-only companies have no state license to check, so ask how they follow the S500 and get the scope in writing.
2. Ask who pulls permits for any rebuilding, and confirm with your city's building department.
3. Get several written bids. The Texas Department of Insurance says getting at least three bids helps you spot offers that are too high or too good to be true, and that it is against the law for a contractor to offer to waive your deductible.
4. Be wary after storms. The Texas Attorney General warns that door-to-door contractors flock to neighborhoods after disasters and says not to sign contracts with blanks.

No. We are an independent homeowner information website. We do not perform work and have no local staff. To reach a restoration company, call one of the companies listed on this page or see all listed companies. Questions about this guide or a correction: email hello@waterdamagedallaspros.com. We do not take service requests and do not pass messages on to contractors. Email replies are guidance only. Use the contact page for details.